/* Winner Royal CASH — support-only queue state, operator opt-in and dispatch controls. */
#wr-support-dispatch-strip{display:flex;align-items:center;flex-wrap:wrap;gap:10px;padding:10px 13px;border:1px solid var(--line);border-radius:9px;background:var(--surface);margin:8px 0 12px;color:var(--text);font-size:12px;min-height:44px;box-sizing:border-box}
#wr-support-dispatch-strip[data-alert="warning"]{border-color:rgba(202,138,4,.5)}
#wr-support-dispatch-strip[data-alert="high"]{border-color:rgba(220,38,38,.55)}
.wr-route-icon{color:var(--accent,#059669);display:flex;align-items:center}
.wr-route-brief{display:flex;flex-direction:column;gap:3px}
.wr-route-brief strong{font-size:12px;font-weight:750}
.wr-route-brief small{font-size:10px;color:var(--muted)}
.wr-route-age,.wr-route-urgent{border:1px solid rgba(202,138,4,.45);border-radius:999px;padding:4px 7px;color:#a16207;font-size:10px;font-weight:750;white-space:nowrap}
.wr-route-urgent{color:#dc2626;border-color:rgba(220,38,38,.45)}
.wr-route-mode{margin-left:auto;padding:4px 8px;border:1px solid var(--line);border-radius:6px;font-size:10px;color:var(--muted)}
.wr-route-self{padding:4px 8px;border-radius:6px;background:var(--bg);border:1px solid var(--line);font-size:10px;color:var(--muted)}
.wr-route-self.ready{border-color:rgba(16,185,129,.45);color:#059669;background:rgba(16,185,129,.09)}
.wr-route-panel{width:min(680px,calc(100vw - 50px));max-width:100%;box-sizing:border-box;color:var(--text)}
.wr-route-panel>header{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px;border-bottom:1px solid var(--line);padding:0 0 13px}
.wr-route-panel>header h3{font-size:18px;font-weight:750;margin:0 0 5px}
.wr-route-panel>header p{color:var(--muted);font-size:11px;margin:0}
.wr-route-feature{background:var(--bg);border:1px solid var(--line);border-radius:999px;padding:5px 10px;font-size:10px;font-weight:700;color:var(--muted)}
.wr-route-agent-state,.wr-route-alert-setting{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:13px 0;border:1px solid var(--line);border-radius:9px;background:var(--surface);padding:13px}
.wr-route-agent-state h4,.wr-route-manager h4{font-size:13px;margin:0 0 5px;font-weight:750}
.wr-route-agent-state p,.wr-route-manager p{font-size:11px;color:var(--muted);line-height:1.5;margin:0}
.wr-route-agent-state button{flex-shrink:0}
.wr-route-alert-setting b{font-size:12px;font-weight:700;display:block;margin-bottom:4px}
.wr-route-alert-setting small{font-size:10px;color:var(--muted);line-height:1.4}
.wr-route-counters{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:13px 0}
.wr-route-counters>div{padding:11px 12px;background:var(--surface);border:1px solid var(--line);border-radius:9px;display:flex;flex-direction:column;gap:4px}
.wr-route-counters b{font-size:20px;font-variant-numeric:tabular-nums}
.wr-route-counters small{font-size:10px;color:var(--muted)}
.wr-route-manager{border-top:1px solid var(--line);padding-top:12px}
.wr-route-manager p{margin-bottom:12px}
.wr-route-manager label{font-size:11px;font-weight:700;display:flex;justify-content:space-between;align-items:center;gap:10px}
.wr-route-manager select{font:inherit;background:var(--surface);color:var(--text);border:1px solid var(--line);padding:7px 11px;border-radius:8px}
.wr-route-actions{display:flex;gap:8px;flex-wrap:wrap;margin:11px 0}
.wr-route-agents{margin-top:12px;border-top:1px solid var(--line);padding-top:12px;max-height:190px;overflow:auto}
.wr-route-agents h5{font-size:11px;font-weight:700;margin:0 0 8px}
.wr-route-agent{display:flex;align-items:center;justify-content:space-between;gap:10px;border:1px solid var(--line);padding:8px 11px;border-radius:8px;margin-bottom:5px;background:var(--surface)}
.wr-route-agent span:first-child{min-width:0;display:flex;flex-direction:column;gap:3px}
.wr-route-agent b{font-size:11px;font-weight:700}
.wr-route-agent small{font-size:10px;color:var(--muted)}
.wr-route-agent-load{font-size:10px;font-weight:700;white-space:nowrap;color:var(--muted)}
.wr-route-empty{font-size:11px;color:var(--muted);padding:12px}
.wr-route-policy{font-size:10px;line-height:1.5;color:var(--muted);border-top:1px solid var(--line);margin:15px 0 0;padding-top:10px}
@media(max-width:650px){
 #wr-support-dispatch-strip{gap:7px}
 .wr-route-mode{margin-left:0}
 .wr-route-panel{width:auto}
 .wr-route-agent-state{flex-direction:column;align-items:stretch}
 .wr-route-agent-state button{width:100%}
 .wr-route-actions{flex-direction:column}
 .wr-route-actions button{width:100%}
}